At the start of the winter season, 14 destinations will be included in the airline’s intercontinental offer, with a sole focus on Africa. The airline will expand its offer with 12% as of October 25th. As of this winter, Brussels Airlines will fly to Abidjan on a daily base. During winter holidays, extra frequencies will be added to Banjul, Bujumbura, Dakar, Douala, Entebbe, Freetown, Kigali, Kinshasa, Monrovia and Yaoundé. During this peak period, running from the beginning of December until the beginning of January, the airline will offer 40% more flights compared to September/October 2020. In February ‘21, also Luanda and New York JFK are planned to be added to the network.
All destinations and frequencies of the intercontinental network are listed below.
Short- and medium-haul network
New in the airline’s portfolio is the brand new Berlin Brandenburg Airport, to which it will move its Berlin flights as from November 8. During the holiday periods in autumn, winter and the spring break, Brussels Airlines will operate extra flights to European holiday destinations Alicante, Gran Canaria, Faro, Malaga, Lisbon and Tenerife. Next to these most popular destinations, the airline offers a variety of sunny holiday and beautiful winter destinations, including Catania and Lanzarote but also Kraków and Oslo.
Refunds
Beginning of September, Brussels Airlines announced that it will reimburse every passenger who is entitled to a refund and to accelerate the refund process, with a vast majority of the pending refund requests expected to be resolved by the end of October. At present, the airline has executed over 50% of the delayed refund cases.
Flexible booking conditions
The Belgian airline continues to offer its passengers maximum rebooking flexibility. Passengers holding a Brussels Airlines ticket booked before 25 August, who wish to postpone their travels or whose flight was cancelled, are able to use the value of their ticket later. They have the time until 31 January 2021 to contact the airline to book a new flight. The new journey can take place until 31 December 2021. Since 25 August, all newly booked tickets remain flexible and can be changed multiple times free of charge.
Passengers whose flights were cancelled and who do not want to make use of the rebooking options can apply for a refund using the online form on the Brussels Airlines website.
Additional frequencies on the intercontinental network
| Destination | September/October | Winter season | Peak period (December until January) |
| Abidjan | 6 | 7 | 7 |
| Accra | 2 | 3 | 3 |
| Banjul | 1 | 2 | 3 |
| Bujumbura | 1 | 1 | 1 |
| Cotonou | 2 | 2 | 2 |
| Dakar | 5 | 5 | 6 |
| Douala | 3 | 3 | 4 |
| Entebbe | 2 | 2 | 3 |
| Freetown | 2 | 3 | 4 |
| Kigali | 1 | 1 | 2 |
| Kinshasa | 3/4 | 4 | 6 |
| Lome | 2 | 2 | 2 |
| Monrovia | 2 | 3 | 4 |
| Yaounde | 3 | 3 | 4 |
| +12% | +40% |
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