The SKYTRAX 5-Star Airline rating, a unique mark of Quality Achievement and global benchmark of Airline Excellence has ranked down the world’s 5-Star Airlines 2020. The global airline quality rating programme was introduced in 1999 by SKYTRAX. Over the years, the ranked 5-Star airlines have been consistent and rendered top notch service.
The 5-Star status is awarded to airlines achieving a very high, overall Quality performance. The SKYTRAX 5-Star Airline rating recognises high standards of Airport and Onboard Product together with consistent and excellent standards of Staff Service delivery across the Airport and Cabin service environments.
Reigning in the 5-Star category are amazing airlines and undoubtedly of great reputation. Below are airlines ranked in the SKYTRAX 5-Star Airline category
– ANA All Nippon Airways
– Asiana Airlines
– Cathay Pacific Airways
– EVA Air
– Garuda Indonesia
– Hainan Airlines
– Japan Airlines
– Lufthansa
– Qatar Airways
– Singapore Airlines
The Airline rating analysis uses a well established, professional approach to deliver accuracy, with objective ratings based on Skytrax unified, global quality standards assessment.
However, Skytrax ratings are not related to airline customer reviews, since that does not provide a consistent or accurate Quality Rating system.
Airline Star Ratings are awarded following in-depth assessment and analysis of each airline’s front-line Product and Service quality standards, covering the onboard and airport environments. A final rating does not require every section of product or service to be ranked as 5-Star. There are general appraisal criteria which apply to all categories, as well as more specific criteria for selected categories that must be satisfied. The consistency of an airline’s fleet, ground and onboard product and staff service all have a major influence on award of the final Star Rating category.
Star Ratings are awarded following detailed, professional analysis of an airline’s quality standards by the audit office. A typical rating of standards is based on analysis of between 500 and 800 product and service delivery assessment items. This covers airport services at the airline’s hub, and on board standards across all applicable cabin / aircraft types.
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