Dubai based flights group service- Emirates Airways recently bagged another award at Skytrax world Airlines Awards for the 14th year in a row. They also managed to scoop a service excellence award for best airline staff service in the Middle East for 2018.
The awards are given based on global benchmark of airline excellence, the results airline had were decided by more than 20 million customers across 100 countries and survey reviewed over 335 airlines from August 2017 till May 2018.
“It’s an honour to be recognised by Skytrax for our commitment to innovation and service excellence. We always work hard to stay creative, relevant, and continue to build content that appeals to our multi-national and multi-cultural passengers. The fact that these awards are based on the direct feedback from passengers is gratifying and wonderful recognition for all of the hard work that’s gone into creating the Emirates experience,” said Patrick Brannelly, Emirates’ Divisional Vice President, and Customer Experience (IFEC).
Emirates has always been an innovator within the industry as the airline was the first to install TV screens in every seat on every aircraft in its fleet in 1992. Today, Emirates provides one of the most comprehensive and state-of-the-art entertainment and communications services in the skies. ice, the award-winning inflight entertainment system, now offers over 3,500 channels of entertainment, including over 100 kids channels and 850 movies from around the world.
